We want you to love your online purchase. If for any reason you are unsatisfied you may contact us with your enquiry.
Returns & exchanges are accepted within 30 days from the date of purchase. We do not offer refunds on SALE items, we can offer credit notes or exchanges only. Items received outside this period may not be accepted. Unfortunately we don’t offer refunds for change of mind.
Returned items must be in the same condition as purchased and proof of purchase must be presented.
CLOTHING
For hygiene reasons we are unable to accept returns of bib knicks or short knicks unless they are unworn with tags still in place.
RETURNS PROCESSING
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 3 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.
We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost.
CONTACT
CYCLE ZONE DARWIN
6/41 Cavenagh Street
Darwin, NT 0800
Ph 0889814436
sales@cyclezonedarwin.com.au
